Deactivating an Internal Actor

The administrator uses the Change Status option in the Actor Detail to terminate or deactivate an actor and remove the actor from the actor list. If the administrator wants the actor to display in the list again, the terminated actor can be reactivated.

From the SmartSolve Portal Page, click the Admin tab.
In the User Management menu, click Users.
Result: The Internal Actors window is displayed.
Check the checkbox of the actor to be deactivated.
Right click and select Change Status.
Result: The Actor entry window is displayed.

NOTE: Actors can only be deactivated from the view.

Click the drop down button and select the appropriate status, such as TERMINATED or ON LEAVE.

NOTE: To add more statuses, see SmartTrain Setup.

Enter a comment or reason for deactivating the actor.

Enter your password and then click the Save button.
Result: The internal actor has been deactivated and removed from the Actor list.